Ni2 Management Center

Asset Management
Offers a complete toolset to manage the lifecycle of costs and contracts for every IT asset that is part of your IT infrastructure. The software is also equipped with financial management features that help control cost and software compliancy such as leases, software licenses, warranties, and maintenance contracts. IT organizations can generate a budget while planning design scenarios, establish resources’ total cost of ownership, and associate charges to established cost centers.

Change Management
Offers comprehensive policy, process management, and planning capabilities that help increase the speed and consistency of managing the change process-while minimizing risk and errors. The Change Management application achieves this by standardizing the change process, documenting requests and controlling the request workflow. It also creates, tracks, and manage tasks and their dependencies, while managing the approval process from beginning to end.

Release Management
Streamlines the deployment of new projects by structuring and controlling the execution process. This includes standard project management features for building and managing plans, plus tools for creating, tracking, and managing task dependencies (Gantt charts and more).

Help Desk
Provides support for the incident & problem management process. This application is integrated with the N(i)² Configuration Center to gain visibility into how the IT infrastructure supports critical business services. It allows for faster incident resolution and problem investigation.

Service Level Management
Provides features to manage service level agreements and helps maintain and improve IT Service quality by defining key service targets and responsibilities of both parties. This application enables an IT organization to be assured of a defined amount of stability, reliability, and performance for the provided IT infrastructure.