AIMS Selects Ni2 to Accelerate Service Delivery and Improve Customer Experience
Montréal (Québec), Canada – June 17th 2016 – Ni2, a leading software developer for service providers, announced today that Malaysian-based AIMS Data Centre Sdn Bhd (AIMS) has selected and is implementing Ni2’s award-winning software platform in order to better service its customers, and accelerate its time-to-market of new services.
AIMS, Malaysia’s and South East Asia’s leading provider of premium carrier neutral data center services, offers a wide array of IT and network services including Co-location, Managed Services, Network Service and Carrier Management, issued and RFP looking for a Cross-Domain Service and Infrastructure Management Software solution.
AIMS was in search of a software platform solution to seamlessly automate and manage the cross-silo processes, and the service and resource lifecycles of their increasingly highly dynamic, virtualized and shared IT, network, and data center environments to…
- Significantly reduce data center complexity;
- Maximize utilization of infrastructure resources;
- Facilitate more unified service fulfillment;
- Drive speed and efficiency;
- Improve customer experience.
“We chose Ni2 as they are the only vendor that is uniquely capable of offering ITSM-DCIM-OSS capabilities under one platform. This is an important aspect for customers especially in the financial, oil and gas and telecommunications sectors, who are looking to outsource their infrastructure/ data center facilities to companies like AIMS,” explains Chiew Kok Hin, AIMS Group CEO.
Ni2’s award-winning multi-tenant platform, combined with its web based applications delivering IT Service Management (ITSM), Operational Support Systems (OSS), and Data Center Infrastructure Management (DCIM) capabilities on one common platform, has enabled our service provider customers to use a single system to holistically deliver and manage all their services and resources across multiple technological and operational domains but also leverage its open architecture to quickly and seamlessly integrate to existing operational and business support systems.
“With the Ni2 platform in place, AIMS will be able to provide faster and more efficient services for our customers. This investment is part of AIMS constant mission to provide world class service for our customers while continuing to deliver and even exceed our customers expected level of service,” adds Chiew.
“We are very happy to have been chosen by AIMS as the ITSM-DCIM-OSS platform of choice. We are also very excited to partner with one of the leading and fastest growing IT service providers in the Asia-Pac region”, says Joseph Hatchuel, Ni2 CEO.
Ni2’s next-generation software consists of an open, scalable, adaptable, multi-tenant platform with a suite of integrated and easily customizable web-based applications which helps service providers to automate key processes in order to successfully Document, Build, Deliver, and Support the services they market to their customers by enabling them to have comprehensive “end-to-end” visibility, management, and control of their customers, services, and infrastructure resources and know how they are all connected.
About AIMS Group of Companies (AIMS)
The AIMS Group (AIMS) is Malaysia and South East Asia’s leading carrier-neutral data center operator and managed services provider. Located in the central business district of Kuala Lumpur and Cyberjaya, AIMS provides international class data storage facilities and ancillary services, augmented by an unrivalled platform for inter-connectivity; AIMS is one of the most interconnected sites in Malaysia and SEA. Besides its main data center in Menara AIMS, AIMS also operates data centers in Cyberjaya, Johor, Singapore, Penang and Sabah. The AIMS Group was awarded the Frost & Sullivan “Data Centre Services Provider of the Year” award in 2014 and 2016, and Computerworld’s Infrastructure as a Service 2015 Award. For more information on AIMS, visit www.aims.com.my