The speed in which telecom providers must offer new services has had a dramatic impact on how to manage the infrastructure ecosystem. For tier 2 and 3 telecom players, the impact has been more profound as they now have to compete with larger competitors by covering the entire range of services.
The Ni2 Telecom Service Provider Solution provides the foundation to delivering new services on a just in time basis. Its core technology enables service providers to understand and forecast service capacity while ensuring profitability of newly delivered services.
The Ni2 Telecom Service Provider Solution delivers a centralized resource and service inventory providing the basis for a next-generation OSS/BSS architecture. It provides access to all relevant information and integrated management capabilities for the planning and design, service fulfillment and service assurance processes required of today’s leading telecom service providers.
Manages the network from the service perspective. It leverages the Service Catalog to describe the services -Customer Facing Services (CFS) and Resource Facing Services (RFS).
Stores attribute and lifecycle information about both physical and logical network resources and leverages the Resource Catalog to describe all resources and presents as-is, planning and historical states of telecom/IT network infrastructure.
Centralizes the multi-vendor and multi-technology resources specifications management.
Includes modeling, utilization and management of locations, rooms, and racks.
Ni2 PLAN AND DESIGN
Resource Planning and Design
Provides detailed planning and design to build out new equipment and expand capacity to ensure high availability and network resilience, and leverages the Resources Inventory module to provide an up to date and accurate view of the network to prioritize where and when to expand and upgrade the network.
Service Problem Management
Allows the creation and lifecycle management of service incidents to their quick and effective resolutions. Helps to proactively and significantly reduce the time needed to resolve service incidents by taking into account the different requirements and dependencies that services may have of the underlying network resources. Leverages the Service and Resource Inventory modules to predict and calculate customer service impact based on the service models and topology information.
Resource Incident Management
Allows the creation and lifecycle management of resource incidents to their quick and effective resolutions. Helps to proactively and significantly reduce the time needed to resolve resource incidents by leveraging the Service and Resource Inventory modules to quickly pinpoint faulty resources, list impacted technical services and accurately determine customer service impact.